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Refunds & Returns Policy

Refunds & Returns Policy

At Prepper99.com, we want you to be completely satisfied with your purchase. This Refunds & Returns Policy explains the conditions under which returns, exchanges, and refunds may be issued.

Eligibility for Returns

To be eligible for a return:

  • Items must be returned within 30 days of delivery.
  • Items must be unused, in original packaging, and in the same condition you received them.
  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods
  • Customized or special-order items
  • Gift cards and digital downloads
  • Clearance or final-sale items

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be issued to your original method of payment within 5–10 business days. Shipping costs are non-refundable.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need to exchange an item, please contact us with your order details.

Return Shipping

Customers are responsible for return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Contact Us

To initiate a return, refund, or exchange, please contact us with your order number and details.